Delivery & Returns 

Standard Delivery

We offer standard flat rate $9.95 Australia wide.

Free Delivery

We offer free delivery for orders over $100 Australia wide.

Order Tracking

We are able to track all orders sent with Australia Post. 

Express Delivery

We offer Australia Post Express Delivery. Please select this option when placing your order. This costs a flat rate of $15.

Shipping provider

We use Australia Post.

RETURNS AND REFUNDS POLICY

This returns and refund policy applies to the site www.thenightlightco.com.au and all products and services offered by The Night Light Co.

This policy does not replace your rights under Queensland, Australia consumer law.

Condition of items

While all care is taken to provide suitable protection of your order during shipping, The Night Light Co cannot be responsible for the condition in which it arrives. If customer receives package in an unsatisfactory condition, please contact us immediately. If the packaging has been ripped, torn, squashed or broken, photos to be provided of ruined packaging by customer.

Returns and refunds on non-customised purchases

The Night Light Co gladly accept returns on items that have not been customised.

Contact The Night Light Co within: 3 days of delivery

Purchase to be returned to  The Night Light Co at 3/3 Dual Ave, Warana QLD 4575 within 30 days at cost to the customer.

Returns and refunds on customised purchases

Because of the nature of these items, The Night Light Co cannot offer returns, unless they arrive damaged or defective. Photos to be provide by customer for evidence, if the purchase is requested to be returned, you will be provided with return instructions.

Failure to match product description

Refunds are only considered in cases where the product does not match the written description. Keeping in mind all custom made items may have variations in paint colour, wood/grain can occur and are expected in a normal product. Wood grain direction may vary. Grain within our timber and bamboo products may have some splintering this is perfectly normal due to the natural aspect of the material. Due to manufacturing techniques, some product will have charred edges and smoke marks this is normal and within the scope of the product, and colours may vary slightly with each batch.

When a refund is requested, The Night Light Co requires a detailed description of how the product failed to meet customers expectations so that we can make improvements to the product or the description we use to advertise it.

Raising an issue

The customer has 5 working days to raise an issue, after that time all sales are final. You can raise an issue by writing to us at hellothenightlightco@gmail.com

 

Colour 

Please consider that images shown on your device/ computer may appear slightly different to the true item colour. We try our best to show the items true colour in light but are unable to offer returns due to colour discrepancies.

Items may have slightly different wood grain variances due to the natural nature of the product. This is not considered a fault of the product.

Misspelling Of Names:

Please ensure upon purchase that all names are spelt correctly as once items are made we can not make any changes. If you have only just placed your order please contact us ASAP on hellothenightlightco@gmail.com and we will try our best to address this.

Incorrect Address/ Lost Parcels

Please check during check out that the address you have entered is correct as we print our postage details directly from this. We cannot be liable for any lost parcels if the address you have provided us is incorrect. If you have entered the incorrect address please notify us ASAP on hellothenightlightco@gmail.com